Privacy Policy

Privacy Policy for The Flower Beds

Effective date: 1 March 2026

At The Flower Beds, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us through our forms. We are committed to complying with South Africa’s Protection of Personal Information Act (“POPIA”), which requires transparency, lawful processing, and reasonable safeguards for personal information.

1. Information We Collect

We collect only the personal information you voluntarily provide to us, including:

Name
Email address
Phone number

This information is collected when you fill out a contact form or otherwise communicate with us through the website. We do not collect more data than necessary for the purposes specified.

2. How We Use Your Information

We use the personal information you provide for lawful and specific purposes, including to:

Respond to your enquiries
Provide information about our accommodation services
Communicate with you about bookings or requests

We will not use your personal information for purposes other than those for which it was collected, unless we first obtain your consent.

3. Legal Basis for Processing

Under POPIA, we process your personal information lawfully and only:

With your consent
To fulfil a legitimate business purpose (e.g., responding to enquiries)
As required to comply with legal obligations.

4. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share your information with:

Service providers who assist with business operations (e.g., website hosting platforms, analytics providers) — but only if they agree to uphold privacy and data security standards;
Legal or regulatory authorities if required by law.

We will never share your personal information for marketing purposes without your explicit consent.

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, use, loss, or disclosure. These measures include secure storage, password protection, and limited access by authorized personnel only.

6. Your Rights Under POPIA

Under POPIA, you have certain rights regarding your personal information, including:

The right to request access to the personal information we hold about you
The right to ask us to correct or update inaccurate information
The right to request deletion of your personal information
The right to withdraw consent to processing (where applicable)

To exercise any of these rights, please contact us using the details in Section 9 below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and for analytics. Cookies may collect information such as usage data, but they do not personally identify you unless you voluntarily provide such information. You may manage or disable cookies in your browser settings.

8. Minors

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors without parental consent.

9. Contact Us

If you have questions about this Privacy Policy, or if you wish to exercise your rights under POPIA, you may contact us at:

The Flower Beds
Email: [Insert Email Address]
Phone: [Insert Business Phone Number]

10. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.